1. Eligibility for Return or Refund

Customers may request a return, replacement, or refund if:

• Damaged or spoiled products delivered
• Wrong items delivered
• Missing items from the order
• Significantly poor product quality

2. Proof Requirement

To process refund or replacement requests, customers may be asked to provide:

• Clear product photos
• Invoice or order details
• Description of the issue

Vegtoh reserves the right to verify complaints before approval.

3. Non-Returnable Items

• Partially used or consumed products
• Late complaints after allowed time
• Damage caused by improper storage
• Natural variations in size or color

4. Refund Process

If approved, refunds may be:

• Returned to the original payment method
• Provided as wallet/store credit

Refund processing may take 3–7 business days.

5. Replacement Policy

• Replacement of products
• Partial or full refund

Final resolution depends on issue verification and stock availability.

6. Order Cancellation

Customers may cancel orders before packing or dispatch.

Once the order is out for delivery, cancellation may not be possible.

Vegtoh may cancel orders due to:

• Product unavailability
• Pricing errors
• Technical issues
• Suspected fraud activity

8. Policy Updates

Vegtoh may update this Return & Refund Policy at any time without prior notice. Updated versions will be available on our website.